1. Shopping & Payment

What payment methods do you accept? Is my payment secure?

Tailorthis accepts the payment methods shown at checkout, including major credit and debit cards and any other available payment options.

Payments are securely processed by trusted third-party payment providers. Tailorthis does not directly store your complete card details.

What currency will I be charged in?

You will be charged in the currency displayed at checkout.

If your card or payment account uses a different currency, your bank or payment provider may convert the amount using its own exchange rate and may charge a currency conversion fee.

What should I do if my payment is declined?

Please check that your card number, expiry date, security code, billing information and available balance are correct.

If the payment still does not go through, try another payment method shown at checkout or contact your bank.

Need further assistance? Email service@tailorthis.com and our customer care team will be happy to help.

How do I use a discount code?

Enter your discount code in the designated field at checkout and select Apply.

If the code does not work, please check whether:

• The code has expired.
• A minimum order value applies.
• The items in your cart are eligible.
• The code has already been used.

If you still need help, email service@tailorthis.com with your order details or a screenshot of your shopping cart.

Can I order different colours, sizes or styles together?

Yes. Simply choose the colour, size or style you would like for each item and add each selection to your cart separately.

Before placing your order, we recommend checking the selected styles, sizes, colours and quantities carefully.

2. Products & Sizing

Are Tailorthis sizes true to size?

Sizing may vary slightly depending on the design, fit and fabric of each garment.

Rather than relying only on your usual S, M or L size, we recommend checking the size chart on each product page before ordering.

Minor measurement differences may occur due to manual measuring.

How do I choose the right size?

For the best fit, measure your bust or chest, waist, hips and shoulders, then compare your measurements with the size chart on the product page.

If you are unsure, email service@tailorthis.com with your height, weight, usual clothing size and the item you are interested in. Our customer care team will be happy to assist.

Why does the same size fit differently across products?

Different garment designs have different cuts, fabrics and levels of stretch.

For example, a relaxed-fit style may feel roomier than a regular or slim-fit style, even when both have the same size label.

Please check both the fit description and size chart when making your selection.

Where can I find information about materials and fabrics?

Material and fabric information is provided on the individual product page.

As fabric composition may vary between styles, please refer to the details listed for the specific garment you are viewing.

If you need further information, send the product link or a screenshot to service@tailorthis.com.

Will the actual colour look exactly like the photos?

We do our best to display product colours as accurately as possible.

However, slight colour differences may occur due to lighting, photography, screen settings or production batches.

If the garment you receive appears significantly different from the product photos, please contact service@tailorthis.com with your order number and clear photographs.

Can printed designs vary slightly?

Small differences in print placement or design details may occur depending on the fabric, garment construction and printing process.

These minor variations are normal and can make each piece slightly unique.

If your item has an obvious printing issue, such as a missing section, major misalignment, peeling or another visible fault, please send photographs to service@tailorthis.com so we can review the issue.

3. Orders & Changes

I haven't received my order confirmation email. What should I do?

Please check your Spam, Junk and Promotions folders first.

Also check that the email address entered at checkout was correct.

If you still cannot find your confirmation email, contact service@tailorthis.com with your name and order details, and we will help locate your purchase.

My order confirmation email is in another language. Does this affect my order?

No. The language of your confirmation email does not affect the status of your order.

If you need help understanding any information in the email, contact service@tailorthis.com with your order number.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact service@tailorthis.com as soon as possible. Include your order number and details of the requested change.

We will do our best to assist. However, once an order has entered processing, packing or dispatch, changes or cancellations may no longer be operationally possible. This does not affect any rights available to you under applicable Australian consumer law.

4. Shipping & Tracking

Where does my order ship from?

Tailorthis works with different fulfilment centres depending on product availability and your delivery destination.

For this reason, the shipping origin may vary between orders.

Does Tailorthis deliver to my country?

Delivery availability depends on your destination.

The countries and regions currently available for delivery will be displayed at checkout.

How long does delivery take?

Order processing and delivery times vary depending on the product, destination and shipping method.

Please refer to the estimated delivery information provided at checkout.

Once your order has been dispatched, you will receive tracking details so you can follow its progress.

If your delivery is significantly delayed, contact service@tailorthis.com with your order number.

How can I track my order?

Once your order has been dispatched, we will send an email containing your tracking information.

You can use your tracking number to follow your parcel through the Track Order page on Tailorthis or through the delivery carrier's tracking service.

Please note that tracking information may take a little time to update after the parcel is first dispatched.

I haven't received a dispatch email or tracking number. What should I do?

Please check your Spam, Junk and Promotions folders first.

Tracking details are normally provided after your order has been dispatched.

If your order is marked as dispatched but you still have not received tracking information, email service@tailorthis.com with your order number.

Why hasn't my tracking information updated?

Tracking updates may not appear immediately at every stage of delivery, particularly while a parcel is travelling between logistics facilities or countries.

In some cases, the local delivery carrier may display tracking information in another language.

If your tracking has not updated for an extended period or you are unsure what a status means, send your tracking number or a screenshot to service@tailorthis.com. We will help you check it.

Why did my order arrive in more than one parcel?

Items from the same order may sometimes be sent separately because of inventory locations, product availability or processing times.

If this happens, you may receive multiple parcels and separate tracking numbers.

It is normal for one parcel to arrive before the others.

My tracking says "Delivered", but I can't find my parcel. What should I do?

First, please check the following locations:

• Your front door or entrance.
• Your letterbox or parcel locker.
• Reception, the building manager or concierge.
• Family members or other people in your household.
• Neighbours who may have accepted the parcel on your behalf.

If you still cannot locate the parcel, contact service@tailorthis.com with your order number and tracking number. Our customer care team will assist you.