FAQ
1. How do I place an order? Placing an order is simple! Browse our collection, select the product you like, personalize it using our customization options, and add it to your cart. Proceed to checkout, enter your shipping details, and confirm your purchase.
2. Can I customize any product? Yes! Almost all products on TailorThis can be customized to reflect your personal style or special memories. Simply follow the personalization prompts on the product page to create your unique design.
3. How long does it take to process and ship my order?
Processing time for custom orders typically takes 3-5 business days.
Shipping times vary based on your location:
Standard Shipping: 14-30 business days.
Please note that these times are estimates and may vary during peak seasons.
4. Where do you ship? We ship worldwide! Shipping fees and delivery times will vary depending on your location. You can check the shipping cost at checkout.
5. Can I make changes to my order after placing it? We understand that mistakes happen! If you need to make changes, please contact us within 12 hours of placing your order. Once production begins, we’re unable to modify your customization or shipping details.
6. What is your return policy? As our products are custom-made, we cannot accept returns unless the item arrives damaged or there is a mistake on our part. If you encounter any issues, please contact our support team with your order number and photos of the issue.
7. What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout.
8. How can I track my order? Once your order ships, you’ll receive a confirmation email with a tracking number. Use the link provided in the email to track your package in real-time.
9. What if my product arrives damaged or incorrect? We sincerely apologize for any inconvenience! If your product arrives damaged or incorrect, please contact us within 7 days of receiving it. Provide your order number and photos of the issue, and we’ll resolve it promptly.
10. How can I contact customer support? Our friendly support team is here to help! You can reach us via email at service@tailorthis.com or through our Contact Us page. We aim to respond within 24 hours on business days.
11. Are there any discounts or promotions? We frequently run special offers and promotions. Subscribe to our newsletter to stay updated on exclusive deals and discounts.
12. Is my personal information secure? Absolutely. We use industry-standard encryption to ensure your personal and payment information remains safe and secure.
13. Do you offer bulk or corporate orders? Yes! If you’re interested in placing a bulk or corporate order, please contact us for customized solutions and pricing.